Mobilization / Transitions Manager (Non IT)

Mount Talent Consulting
  • Bangalore, Chennai, Mumbai
  • 15-30 lakh
  • 7-12 years
  • 558 Views
  • 29 May 2015
dfdf

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

OVERALL PURPOSE OF JOB

Create capabilities in Client Service Management / Account Management

Free up SDLs for focus on service delivery and people /team management

Create capability for managing service and contract, managing client relations in India



7-15 years of overall experiance.

Responsibilities/Authorities

1. Exhibit strong Leadership qualities and skills

2. Lead & Manage Programs/Projects

Pre-sales: Capabilities to prospective clients
Respond to RFIs & RFPs
Architect Solutions
Conduct Due Diligence
Implement Transition Projects
Stabilize of Operations post-go-live
Lead Global Work streams
Develop & maintain Domain specific BPO Credentials, Client Visit Decks, Case Studies & Transition Methodology
Service Transition Estimations
3. Operational Excellence

Lead Coach
Lead Assessor
4. People Management & Career Counselling

PROCESSES

(List those processes that the Job will be directly involved with in performing the job Eg: account payable, invoice processing, performance appraisal (if the job has a career counsellors role)



- Service Performance analysis and reporting

- Client management

- Contract management

- Interaction with client and client teams

Participation in governance / JRB

Desired Skills and Experience
Competency

Analytical Thinking

Customer service orientation

Multi tasking / Time Management

Communication / Presentation skills

Project Management Skills

Decision making

Teaming / Collaboration

Focus on Goals / Result orientation


Job Posted By

About Organisation

Mount Talent Consulting