Assistant Manager - Employee Lifecycle (BPO)

Krehsst Recruitment Solutions
  • Bangalore
  • Confidential
  • 5-10 years
  • 15 Jul 2016

  • HR/ Human Resources

  • BPO/ ITES/ Call Centers
Job Description

Employee life cycle:

To facilitate the sharing of structured communications with appropriate guidelines

Ensuring that timely reminders are sent on the Performance review process, managing the cascading of objectives, consolidating performance review data and sharing it with the Corporate HR analysis,

Co-ordination with OpCo for managing On Boarding formalities and documents.

Ensure accurate SAP entry of transfer, confirmation, promotion and Letter generation from system.


Ensure that the team fully complies with internal company controls and reports on a timely and correct basis to the Internal Control

Manage and supervise team members to ensure tasks are completed in an accurate and timely manner.

Managing the day to day work activities of the team and ensuring the necessary skills and experience are available to meet the challenges of a demanding and complex workload.

Participating in continuous improvement projects within Shared services.

Resolve vendor / customer queries and assist the team in root cause analysis.

Team Management

Set and manage team performance and strategic direction, while ensuring smooth delivery of day-to-day operations.

Leading a team of HR professionals to ensure that overall delivery of services is within agreed KPIs and SLAs defined between Operating Companies and Shared service

Responsible for driving employee engagement etc for the team.

Appraise performance; provide feedback and coaching, and reward and discipline employees. Provide opportunities for learning and self-development, and facilitate the development of technical competencies

Facilitate effective teamwork and builds collaborative relationships internally and externally

Customer Relationship Management

Manage customer relationships and liaise with the Opcos for ensuring alignment on process related activities & changes in process

Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case

Act as a point of escalation for critical/complex service issues

Service Excellence

Partner with the Service Management team to:

o Provide input to service reporting.

o Facilitate service transition when required.

o Analyze issues and resolve them in a timely manner.

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Krehsst Recruitment Solutions