Assistant Manager - DMS ( CRM ) - Auto

Symbiosis Management Consultants Pvt. Limited
  • Delhi
  • Confidential
  • 4-8 years
  • 14 Oct 2015

  • IT/ Information Technology

  • Automobile/ Auto Components
Job Description

  • Responsible to drive excellence in sustenance processes of DMS viz. Training, deployment, support and Sustenance
  • Responsible forDealer handholding post go-live by conducting frequent training for dealer users.
  • Interface with Project team, deployment team, Dealer Development Manager and the concerned Sales and Service Managers for finalizing the overall rollout plan in the particular Region or dealer.
  • Track usage of the application through post deployment usage reports and ensure that the data is percolated to enforce compliance of the application by the dealerships.
  • Help troubleshoot any issues escalated by regional team and dealerships. Identify problems and facilitate related change to ensure usage of the DMS.

Competencies/Skill sets for this job

Deployment Dealer Development Sustenance Troubleshoot Project Team

Job Posted By

Senior Consultant