Follow up of JD Power initiatives and CSI Improvement processes at the Dealerships.
Ensuring Customer concern resolution & customer satisfaction.
After-sales commercial support to dealers like warranty, free service and pre-sale claims.
Training of dealer personnel in terms of service function as well as customer satisfaction
Monitoring Dealer workshop profitability & Manpower capability building.
Preparing Business Development Plan for after-sales operations at dealerships to improve retention & business levels.
Desired Profile ** Candidates from Passenger cars will be prefered **