AGM - Service

Industrial Personnel Network
  • Mumbai
  • 20-25 lakh
  • 10-15 years
  • 19 Aug 2015

  • Sales/ Business Development/ Account Management

  • Automobile/ Auto Components
Job Description

1. Overall coordination of Customer Service initiatives IN WEST ZONE particularly for rural market dealerships which includes:-
Service Promotional activities- Planning and monitoring CRM & CSI monitoring, analysis and Improvement.
Candidate must be Graduate preferably an Engineer with min. 15 years of experience (10-12 years in case of Engineer with MBA) with either same/similar products and services. Should understand segment well and customers buying procedures and processes

Competencies/Skill sets for this job

Customer Service Corrective Maintenance Failure Analysis

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About Organisation

Industrial Personnel Network