AGM - Quality (Leading Multinational BPO)

Vanguard Human Resource Consultant Pvt. Ltd.
  • Mumbai
  • Confidential
  • 10-14 years
  • 02 Jul 2015

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

*Ensuring compliance on COPC / PE initiatives
*Ensures Client expectations of operational Quality performance and efficiency are met
*Evaluates progress on targets monitoring, feedbacks and corrective actions
*Responds and resolves issues arising
*Finance & Accounting experience along with Quality Experience for 5 years
*Proficiency in Word, Excel & PowerPoint
*Lean & Six Sigma MBB / BB Certified
*Exposure to COPC / ISO standards

Competencies/Skill sets for this job

Bpo Finance Accounting Six Sigma Iso Standards

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