AGM - Transition - Telecom

Maven Workforce Pvt Ltd
  • Bangalore, Chennai, Kolkata, Mumbai, Pune
  • Confidential
  • 13-18 years
  • 26 Jun 2015

  • Project/ Program Management IT

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Skill: BPS- Functional Excellence

Skill type: Generic

- Manage overall transition program performance across defined Transition Methodology and Phases

- Conduct detailed Transition Planning in accordance with Go Live commitments

- Monitor and Govern overall progress against the defined plan

- Track and resolve issues and initiate corrective actions as appropriate to manage delays if any

- Establish and manage relationship with client business and project stakeholders

- Manage expectations across key internal and external stakeholders of the project

- Ensure Transition deliverables in accordance to defined methodology with high level of quality and timeliness and within budget

- Manage and motivate the team for desired levels of performance and deliverable quality

- Manage and resolve team conflicts if any

- Identify and evaluate and manage risks through the transition life-cycle to avoid impact to timelines

- Report transition progress at defined intervals to Management teams both Client and Internal for effective governance and timely issue resolution

- Review and manage changes through the transition lifecycle

- Manage Transition tollgates as per schedule including effective handover to operations team

- Document and share project learnings for continuous improvements

- Collaborate with Solution Design teams to create transition solution for prospective clients

- Participate in RFP Support or client discussions or presentations and workshops to defend the transition approach or outline risks etc

- Good understanding of Domain and Operations and Quality management and SLA frameworks

- Advance skills on MSP and MS Office like PowerPoint and Excel and Word

- Excellent communication and presentation skills

- Strong ability to develop and nurture client relationships

- Excellent team management skills with a strong result orientation

- Ability to multi task and adapt swiftly to dynamic project situations and demands and timelines

- Strong analytical and problem solving capabilities

- Excellent Persuasion and team management and conflict resolution skills

- Flexibility to Travel extensively and adapt to project time zone requirements

- Open to look at good transition Managers profile from telecom profiles

- Should have independently carried out end to end transition for at-least 3 or 4 deals

- Preferably exposure of working with Presales team on Solutioning like responding to RFIs or RFPs.

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Maven Workforce Pvt Ltd