Area Service Manager

Symbiosis Management Consultants Pvt. Limited
  • Delhi, Mumbai
  • Confidential
  • 5-10 years
  • 664 Views
  • 23 Jun 2015
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  • Customer Service

  • Automobile/ Auto Components
Job Description

Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction, Recall campaign, Service Market share ) and implement corrective actions, if needed,
Contribute to the achievement of Customer Satisfaction and Service Retention objectives.
Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone.

Manage the customer claims, Provide assistance to the dealers, Interface between network and RIPL,

Candidate preffered -Should be only from Automobile OEM, not dealership.


Competencies/Skill sets for this job

Automobile Customer Satisfaction Network

Job Posted By

Raveena
Senior Consultant