Area Service Manager - Automobile

Symbiosis Management Consultants Pvt. Limited
  • Kolkata
  • Confidential
  • 10-12 years
  • 05 Aug 2015

  • Customer Service, After Sales Service - Product

  • Automobile/ Auto Components
Job Description

Ensuring customer satisfaction.
* Ensuring all technical problems are solved with their root cause analysis in co-ordination with dealership team.
* Ensuring dealership viability in terms of service business.
* Ensuring achievement of business parameters as per annual business plan.
* Monitoring Vital Few parameters on a daily basis from Dealer management system, reviewing team on improvement and finalizing action plans on improvement.
* Responsible for system adherence at the dealership as per process circulars.
* Responsible for warranty systems adherence at dealer points.
* Responsible for manpower training & development in assigned territory and championing training parameter for complete area office.
* Ensuring completion of field activities as per plan.

Job Posted By

Senior Consultant