Job Description :
Main Purpose of the Role:
The Application Administrator develops and maintains deep technical knowledge of all critical applications used within the OCC. The Application Administrator will support and assist OCC SME's with daily upkeep of all applications and will work with IT and OCC staff to develop highly detailed documentation and will work to ensure all OCC applications are up-to-date with respect to process, technology and performance.
Main Areas of Responsibility :
Deliver broad administration/support for all OCC applications, including AIRCOM, Movement Control, Maintenance Control, CrewTrac, Flight Plan Manager, TRAX, and other related systems. Daily responsibilities will include break/fix analysis, technical documentation, feature/process development, user administration, workflow management, content management, etc.
Develop and maintain highly detailed and technical documentation for all OCC applications, with a focus on integration touch-points, break-fix methodologies, and general upkeep.
Act as the initial point of contact for OCC teammates with respect to application workflow and technical issues.
Act as the IT liason for all OCC applications.
Develop a deep technical understanding of all OCC applications, including server-side configuration, maintenance, troubleshooting and integration.
Act as the primary owner of on-going issues, including escalations to Sabre, SITA, etc.
Provide 24x7 on-call support for critical issues affecting OCC applications/infrastructure.
Work with IT and the OCC SME's to plan and execute software upgrades, feature tests, audits, and disaster recovery tests.
Train OCC staff on application usage as necessary.
Job Requirements :
Professional Experience Required:
2+ years hands-on with Sabre AirCentre applications or equivalent technology.
2+ years working as a Dispatcher, Dispatch Manager, or similar OCC role with working knowledge of OCC concepts.
Proven record of being flexible, adaptable, and able to manage multiple tasks in a dynamic, fast-paced environment.
Ability to quickly master and communicate complex technical concepts.
Professional Certifications and Education Required:
Bachelor's or Master's degree in Computer Science or related discipline preferred