> Statistical Analysis of JD Power CSI, SSI data for syndicated/Local Survey
> Lead the CSI, SSI Activity in India.
> Conduct CSI, SSI Trainings.
> Support stakeholders to make analysis to improve CSI, SSI Score.
> Making and Implementing strategies for enhancing ownership experience & achieving superior results in CSI & SSI survey
> Understanding and implementing activities based on customer's voice.
> Audit at dealership to check mandatory CSI, SSI activities.
> Competition tracking of CSI, SSI Activities.
> Becnhmarking best practices in company's Network and Competitors.
> Laison with various survey companies to conduct survey and evaluate company's CSI, SSI Performance
> Implement & execute new Initiatives & Innovations
> Strategic action planning for effective concern resolution through PDCA action plans.
> Ensure visibility of the activities by regularly tracking the result and review by management.
Desired Profile :
* Candidate Must Have Exposure from Passenger Car Segment