Am/dm - VBS Service Delivery

Maquette Consulting
  • Mumbai
  • Confidential
  • 4-9 years
  • 132 Views
  • 15 Oct 2015
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  • Operations

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

KRAs:

Strategic (Responsibilities that help shape and influence function or sub function strategy)
Ensure that systems, processes and methodologies specified are followed to ensure effective monitoring and control of service delivery function.
Periodic reviews with circle business teams for Fixed Line Data Services.
Operational (Responsibilities pertaining to day to day operations management)
Delivery of fixed line services as per committed timelines.
Ensure timely project plan and weekly project updates to customer. Schedule regular review meetings with customers.
Ensure availability of equipment (CPE) with circle teams for delivery of fixed line data services.
Raise and track PR for last mile (OFC, Off-net SP) to ensure timely service delivery in circles.
Get customer acceptance after link handover within target TAT
Link / project handover to billing and assurance team after commissioning.
Coordination with MS partner / Off-net service providers
Ageing analysis of orders which could not be delivered within TAT and action plan for their liquidation.
MIS Reports and operational reviews.

Developmental (Responsibilities that help development of the team like training, coaching etc.)
Innovation / contribution to improve delivery function efficiency
Personal development through training and self-learning.
Team Building

REQUIREMENTS:

-ONLY FEMALE CANDIDATES MAY APPLY
-Candidates must have minimum 4 years experience working in an ISP/ SI handling customer projects
-PM should be customer facing and have used PM methodology extensively in customer projects during their Project Manager role

FEMALE CANDIDATES ONLY

Candidates must have minimum 4 years experience working in an ISP/ SI handling customer projects
PM should be customer facing and have used PM methodology extensively in customer projects during their Project Manager role.


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About Organisation

Maquette Consulting