Designed Transaction Monitoring process, Calibration, Performance Mapping & Global Qlty dashboard. Heading QA & Process Excellence for Bus.
Managing team size of more 100 QAs, QLs & QM for Transaction Quality.
Graduate in any discipline desirable with Min.10+ yrs fro Sr. Mgr & 15 Yrs for DGM in a BPO & associated with the Qlty Deptt.
Data Handling / data interpretation.
Needs to have good working knowledge of TQ systems, tools & technologies.