AGM/ Sr. Manager - Transactional Quality & Transformation

PERFECT PLACER
  • Bangalore
  • Confidential
  • 10-20 years
  • 213 Views
  • 28 Apr 2015
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  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Designed Transaction Monitoring process, Calibration, Performance Mapping & Global Qlty dashboard. Heading QA & Process Excellence for Bus.
Managing team size of more 100 QAs, QLs & QM for Transaction Quality.
Graduate in any discipline desirable with Min.10+ yrs fro Sr. Mgr & 15 Yrs for DGM in a BPO & associated with the Qlty Deptt.
Data Handling / data interpretation.
Needs to have good working knowledge of TQ systems, tools & technologies.


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PERFECT PLACER