Agm/ Senior Manager/ Manager - Training - D2h/broadband/fixed Line/telecom

Talent Leads Consultants
  • Mumbai
  • Confidential
  • 8-10 years
  • 30 Sep 2015

  • Training/ Learning & Development

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Job Mandate :

The Purpose of this role is to provides leadership to execute the L&D organization's strategy and philosophy, develops guidelines, norms and SLAs for ensuring standardized and consistent deployment; monitors its adherence.Understands the plans and priorities of the other L&D verticals, derives implication on the governance/ monitoring vis-a-vis the organization and L&D objectives

Key Responsibilities :

- Design the overall training model (remote training, self-learning through technology, certification) and modes of training

- Draw overall training plan in collaboration with Products teams and respective CS Channel Heads

- Define capability requirements (KSAs) required at different levels for different service channels

- Build alliances with training partners to provide Training and Development Interventions

- Define & measure training effectiveness parameters

- Ensures provision and achievement of all training requirements within the CS functions

- Drive delivery of induction, all product, process, systems and soft skill training

- Evaluates and improves the efficiency of operational training whilst ensuring training requirements are met

- Improves the effectiveness and impact of operational training by developing mechanisms to measure training outcomes and quality of training

- Evaluates Operational Training teams and provides feedback for continuous improvement

- Manages overall training processes within the CS function

- Makes recommendations for both external and internal best practice training mechanisms

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