AGM/ DGM - Corporate Business Excellence

Hinduja Global Solutions Inc.
  • Bangalore
  • Confidential
  • 10-15 years
  • 196 Views
  • 21 Aug 2015
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  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Role:

Manage high impact organizational projects which are cross functional, cross geography in nature.
Support geographies/cluster of accounts /support functions in Continual Improvement initiatives.
Implement strong governance to address Operations Quality and Improvement projects and initiatives.
Generate business impact through Continual Improvement initiatives.
Support one or more Business Excellence initiatives e.g. CSAT survey, Internal Customers Satisfaction (ICSAT), Self-Assessments (Health checks), Tools Adoption, KAIZEN, etc.
Implement strong governance to address Operations Quality and Improvement projects and initiatives.
Build team capability.

Desired qualifications (including certifications):

Graduate
Masters in Business Administration or any Post-graduation will be an added advantage.
Six Sigma Black Belt certified or equivalent

Desired years of experience:

Around 10-15 years, 3-4 years of BPO experience is preferable
Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.
Work experience in MNCs or reputed organizations will be an added advantage.
Strong Program management skills.
Strong analytical skills
Strong facilitation skills
Customer facing and interaction abilities.
Ability conduct end to end process mapping and managing process improvement/process re-engineering
Ability to develop process frameworks
Sound knowledge of tools/technologies in ITES and support functions
Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc).
Work experience as Quality consultants will be an added advantage.
Ability to train and conduct workshops
Ability to identify process re-engineering requirements against end to end service provisioning.
Ability to work across various geographies.


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About Organisation

Hinduja Global Solutions Inc.