Managing entire after sales service and international customer care operations with a view to achieve business objectives and support top line and bottom line profitability.
Automotive parts distribution management with proven records in the areas of procurement planning, warehouse management and meeting targets. .
Expertise in handling a diverse range of activities entailing Customer Care export operations
Conducting periodical surveys to understand customer satisfaction levels and to identify new business scopes.
Expertise in designing & implementing training programs for bringing customer focus, high energy level and team spirit in the employees.
Supervising and monitoring the performance level of the skilled and technical staff for ensuring superior customer service (quality repair management) and accomplishment of service targets.
Organizing various Promotional and value add events to improve customer relations and derive benefits for business development.
Key Thrust Areas:
1. Customer Service Management
2. Customer Complaint Redressal
3. Product feedback and implementation of field fix
4. Spare Parts Management
5. Service Promotion
6. Channel Manpower development