Key services offered include: Command Center Services (includes remote monitoring of servers located worldwide from India, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services.
Total years of experience - 5 to 15 years
The Web Middleware Specialist is a Technical Services Professional responsible for the provision of services to a billable engagement agreed between IBM and the customer
* As a member of a team, they perform a technical role in support of a customer's total Web Middleware environment. On occasion they may assist in the identification of new IT services opportunities. This can involve participating in the development, packaging and distribution of a solution.
* Specifically the Web Middleware Specialists focuses on the delivery of Web Middleware support for problems, requests for service and administration of the Web Enablement environment on customer sites. It includes ensuring that the services provided to individual customers meet the terms and conditions of contracts; achievement of SLA objectives; achievement of a high level of customer satisfaction; and also ensuring that project tasks assigned meet time and customer satisfaction objectives