Process Manager Administration

Best InfoSystems Ltd.
  • Mumbai, Pune
  • 10-15 lakh
  • 5-10 years
  • 30 Nov 2015

  • Administration/ Facilities

  • BPO/ ITES/ Call Centers
Job Description

KRA's and its SLA Monitoring for A/SA/APM:

Ensuring everyone in the team has defined KRA's and roles and responsibilities, and ownerships, follow up of SLA's and its monitoring

Actions based on the SLA and if SLA fails the ongoing process

Half Yearly Apparaisals based on performance in terms of closures


Agreement tracker and its timely completion

Bills pending tracker - tracking with finance and ensuring timely payments to all vendors for smooth operations

Budget Tracker - Tracking the budget vis a vis actual expenses

Provisions - Giving monthly, yearly provisions

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About Organisation

Best InfoSystems Ltd.