Manager / Sr. Manager - Gl(r2r)

2COMS Consulting Pvt. Ltd.
  • Kolkata
  • 10-15 lakh
  • 8-13 years
  • 12 Oct 2016

  • Finance/ Accounts

  • BPO/ ITES/ Call Centers
Job Description

Education - B.Com/M.Com/MBA/CA

10 12 years of relevant experience for SM.(On paper Manager can apply for this position)
8-10 Years of experience for M. (On Paper AM OR DM can apply for this position)

Shift - US Shift
Place - Kolkata

Leading a large R2R team
Ensuring adherence to baseline values for all Service Level Agreements-KPI & CPI
Ability to review teams day to day activities, including but not limited to Account Reconciliations, journal entries, reports, audit requests, analysis and other requests
Manage close timelines and communicate on a timely basis if deadlines will slip
Interact with the Business Accounting team and internal stakeholders to resolve issues
Strong understanding and application of Businesss Policies & Procedures to the review process and key SOX processes impacting the sub-process
Drive process improvement ideas wherever applicable
Responsible for supporting the metrics reporting for the relevant process
People Management - hiring, structured learning path, operations coach, rewards & recognition, attrition management, appraisals, career path, favorable employee satisfaction survey ratings
Transitions- process flow documentation, SOP, volume analysis, headcount requirement analysis, system support, knowledge transfer scheduling, pilot phase monitoring & Go Live scheduling
Business impact projects - Process improvements, benchmarking, value stream mapping and application of other quality tools
Continuous Improvement Culture Inculcate quality DNA in team and drive GB projects
Controllership & Compliance follow strong control framework & adherence: plug control gaps, ensure satisfactory audit ratings and SOD
Client engagement Governance rigor, favorable Voice of Customer ratings and resolution of customer issue log

Competencies/Skill sets for this job

R2 Metrics Reporting Process Improvement Quality Projects Headcount

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About Organisation

2COMS Consulting Pvt. Ltd.