Account Manager

IRIS Corporate Solutions Private Limited.
  • Mumbai
  • 10-16 lakh
  • 4-9 years
  • 30 Jan 2015

  • Client Servicing

  • KPO/ Analytics
Job Description

Job title: Account Manager Department: Client Service _ Overall responsibility The Account Manager (AM) is part of the Client Service team. The primary responsibility is to work with Head of Client Service / Group Account Director to serve as a liaison between MB and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients. Key responsibilities The Account Manager is responsible for: ? maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts ? owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD ? acting as liaison between the Client and MB on all business-related issues ? developing individual job costs, monitoring job costs throughout a project and ensuring profitability ? day to day involvement with projects for his/her clients, including interpretation, development of recommendations and presentation of findings ? identifying & developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD ? management of staff in his/her team: o training and career development of staff o annual evaluations and monitoring of progress of staff under their management ? aligning with HCS / GAD to ensure all procedures and policies are adhered to in his/her team or office Reporting The AM reports to an HCS / GAD. Personal skills The following skills are essential: ? At least 5-6 years experience in Client Service ? Proven knowledge of market research ? Preferred proven knowledge of MB products and philosophy ? Developing skills in team management and leadership ? Developing skills in staff development ? Background and experience in P&L management ? Demonstrated ability to build strong client relationships ? Developing skills in the development of business ? Strong presentation and interpersonal communication skills ? Excellent command of English, both written and verbal

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