Work Force Manager - Capacity Planning

  • Chennai
  • 15-20 lakh
  • 6-10 years
  • Views
  • 15 Dec 2016

  • Business Analytics

  • Banking - Retail
Job Description

Drive Workforce and Capacity Planning for back office functions of Banking Operations.
Facilitate operations in arriving at optimal resource requirement based on incoming transactions flow
Build effective shift schedules and rosters considering leave
Benchmark all WFM inputs / assumptions, revisit periodically and drive effectiveness in WFM practices.
Collaborate with multiple stakeholders across various levels in unit.
Publish dashboards for WFM metrics on a daily basis weekly huddles improvement

Competencies/Skill sets for this job

Capacity Planning Dashboards Operations

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