Knowledge of forecasting methodologies as well as using Aspect WFM
Highly developed analytical & problem solving skills
special projects and analysis for WPM that requires in-depth knowledge of forecasting, scheduling, staffing and the operations.
10+ relevant experience in WFM.
Ability to escalate and consult with managers to make decisions consistent
Proven capability to proactively and urgently address problems
forecasting methodologies as well as using Aspect WFM