Webservices Administrator

Future Focus Infotech Pvt. Ltd.
  • Pune
  • 10-15 lakh
  • 4-9 years
  • Views
  • 27 Mar 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Able to handle first point escalation for all technical and process issues.
Provide technical subject matter expertise wherever required.
Ensure proper communication and quick resolution as a crisis manager.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents,
Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs.
Effort estimation/reviews on need basis for new projects.
Training of new team members.
Able to work on Knowledge acquisition and updates to related documents


Competencies/Skill sets for this job

Vendor Trend Analysis Acquisition Security Process Troubleshooting

Job Posted By

Akshay
Executive Delivery

About Organisation

Future Focus Infotech Pvt. Ltd.