Virtual Relationship Manager

Quotient Consultancy
  • Mumbai
  • 5-6 lakh
  • 2-6 years
  • Views
  • 15 Feb 2018

  • Sales & Marketing

  • Banking - Retail
Job Description

Virtual Relationship Manager : Leading Bank : Thane Job Description: * To exclusively handle Wealth inbound calls * Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets * This skill will also do cross sales with assigned customer based mapped to them * Measure of outcomes - NPS, Service Level, Service Quality and Sales. * Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. * Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. * Complete the logs specified by the process (End-of-day target) * Adherence to Information Security norms & quality process norms. * To be aware of and comply with any updates about the process * Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Requirement: * Should be a least graduate. * No western line candidates;only residing near to Thane. * Should not have employment gap for more than a month. * Should have at least completed a year in current org. * Better soft skills - conversational skills and English versant scores 7+ * Flexible to work on rotational shifts and week offs


Job Posted By

Amogha .
HR MANAGER

About Organisation

Quotient Consultancy