VP - Process Automation

HUQUO CONSULTING PVT. LTD.
  • Delhi
  • 14-21 lakh
  • 10-15 years
  • Views
  • 13 Dec 2017

  • Operations

  • KPO/ Analytics
Job Description

Establish, track and report on process/ productivity metrics / efficiencies to deliver and exceed on SLA / business expectations

- Partner with Operations to jointly identify, prioritize and weed out operational issues / process defects leading to improvement / enhancement in quality / productivity

- Responsible for outlining the strategy and executables for QA function

- Partner with relevant teams to identify process gaps and work to eliminate these gaps through use of quality and process improvement tools (new business set up and steady state processes)

- Assist and support other productivity enhancement measures that may be undertaken by other departments through appropriate deployment of trained six sigma / quality resources to guide and steer such initiatives

- Build a strong quality function with a strong team capable of delivering on quality requirements

- Responsibility to lead technology based business strategies to improve processes and products

- Lead setup of offshore delivery practice for Insurance industry platforms

Role Requirement:

- Strong industry exposure to Insurance Property & Casualty

- Should have experience of setting up / managing Quality / Process Enhancement function

- Strong analytical, quality and execution orientation

- Must have exposure to the various sampling methodologies for transactional quality audits

- You will be deploying solutions to help business eradicate transactional errors

- Strategic and technical expertise in Robotics process automation

- You will be required to conduct periodic time and motion and FTE validation exercises for all the operations processes

- Must be capable of articulating quality agenda, evolving quality mindset in team and rallying team along to drive the quality mindset culture across the organization

- Understanding Business requirements & liaison with the client team for delivery of Quality solutions

- You will define, design and implement process improvements by identifying opportunities to provide benefits to the client organization

- Provide automation solutions which can be implemented globally with minimal variations

- To identify the people, process, and technology capabilities required to deliver desired solution, and then plan for the implementation of those experiences

- Develop a scalable framework for addressing the workflow aspects associated with hands offs across different teams

- Own process simplification to eliminate queuing or idle time by removing human interventions and build capability for checking, queuing, reconciliation etc. - Owns the concept, the requirements, solution, design to delivery.


Qualifications:

- 12+ years of Insurance P&C experience

- 5+ years of managing quality / process improvement function

- Hands on experience in implementation of transactional quality function

- Quick learner with ability to adapt to changing environment.

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts and vendor resources.

- Six sigma Black belt certified with completed projects (desirable)

- Strong customer service orientation


Competencies/Skill sets for this job

Queuing Operations Audits Sla Subject Matter Experts New Business

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About Organisation

HUQUO CONSULTING PVT. LTD.