Transition Manager for International Bpo

Grandeur Recruitment Consultants
  • Mumbai
  • 11-13 lakh
  • 6-10 years
  • 158 Views
  • 27 Aug 2015
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

FUNCTIONAL/ OPERATIONAL:Understand client requirements for a project. Execute and implement complex and comprehensive network solution projects for a line of client processes. Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to SGS while reducing transition costs and timelines. Liaise with Clients to understand Client needs and map processes Travel to client site as and when required Ensure clarity on performance standards and SLAs required by the client Negotiate with the client on SLAs so as to ensure the quality of deliverables are achievable with respect to timelines & costs and finalize on the same Interact with the Operations Head & other key positions to articulate client needs Ensure regular interaction with the Technology team to state clearly the expectations and support required from them. Ensure technology team has all the information they would require from the client Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project Ensure the accurate replication of all processes Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions Handhold the process from the time the contract is signed, through the pilot phase, till the process becomes productive Ensure during process migration, every phase of the methodology is strictly followed with no omissions Conduct regular meetings and review sessions to ensure all concerned parties are informed Act as the point of contact for the client and maintain a healthy business relationship by answering queries, solving problems and reviewing performance of the process Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised. Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness Need-based escalation of decisions and ensure proper follow-up of the sameGraduate in any discipline, MBA/ PGDBM from a reputed Institute, Prince Certified, PMI certifiedFor Manager - 6-7 years of prior experience in transition. BPO, IT, ITES Must have experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives Must have handled at least 2-3 transitions independently; Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration


Competencies/Skill sets for this job

Solutions Transitions Migrations

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