Training Leader

Lakshya Recruitment Solutions Private Limited
  • Bangalore, Kolkata
  • 23-35 lakh
  • 12-20 years
  • Views
  • 14 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Expectations from the role

This is an individual contributor role
Understand and Assess the current processes and capability to Soft Skills, Process Training
Work with the TnQ location and vertical leaders to Understand the current practices and extensive details on Training Plotters, Revision to training material etc
Create a core team and coordinate with other location to drive standardization
Deploy Best Practices from the Internal Processes
Deploy Industry Practices
Define and deploy Standard Training Framework
Provide Training, development of metrics and dashboards in line with customer requirements
Evaluate effectiveness of Training interventions
Design overall framework of learning development for associates across all locations in India
Translate business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options


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