Third Party Collections - Associate

Marvel placements
  • Noida
  • 2-5 lakh
  • 2-7 years
  • Views
  • 19 Jul 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.

Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.

Meet metrics on VOCM, quality, contact rate and collection, 24*7 Shift.

This role may be subject to additional background verification checks.


Competencies/Skill sets for this job

Customer Satisfaction Accounts Recovery Quality Verification

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Marvel placements