Territory Manager - Collection

RIverForest Connections Private Limited
  • Chhindwara
  • Confidential
  • 5-9 years
  • Views
  • 22 Mar 2018

  • Finance/ Accounts

  • Recruitment/ Staffing
Job Description

Job Purpose - Statement - To supervise collection and co-ordinate with Head Office and teams for all activities related to receivables of the company and to act as an advisor and knowledge hub for the regions pertaining to the collection/ recovery activities and to take collections ahead in terms of process improvement, cost reduction and improved efficiencies. Duties & Responsibilities - To allocate, monitor drive and review the field force towards achieving the budgeted recovery To co-ordinate with the Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support. To develop liaison with alternative channels - Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department. To co-ordinate with the concerned Litigation team and decide the most expeditious Legal action and to implement the same on the field such as service of Summons / Warrants / Execution Warrants. To plan & develop various customer touch points / call centers focusing on recovery activities. Duties and Responsibilities (contd) To plan & develop various customer touch points / call centers focusing on recovery activities. Educating Collection Incharge/ Team Leaders on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions. Devising strategies to encourage walk-in collections. Devise and develop process & procedures aimed at reducing cost of collections. Ensuring employee quality & leveraging productivity of collections department employees right from inception. Process improvement of recovery activities. To operate as an awareness and alert centre for recovery, being the knowledge hub for guiding regions on receivable related matters. To ensure strong adherence of Recovery SOPs. Key Challenges - To manage and increase collection efficiency of the area under purview. Devising strategies to encourage walk-in collections. Devise and develop process & procedures aimed at reducing cost of collections. Ensuring employee quality & leveraging productivity of Collection department employee right from inception. Key Challenges To manage and increase collection efficiency of the area under purview. Devising strategies to encourage walk-in collections. Devise and develop process & procedures aimed at reducing cost of collections. Ensuring employee quality & leveraging productivity of Collection department employee right from inception. Decision Making Authority Financial powers-Revenue expenditure as per budget Staff powers-To select employees and recommend appraisal. Functional powers-to approve settlement of contracts. Job Requirements - Competencies Knowledge Skills Attributes Market Knowledge Industry Knowledge Product Knowledge Operational Knowledge Computer Basics Depth Knowledge of MS-Office Analytical Ability Communication Skills Decision Making Interpersonal SkillsProcess Orientation Result Orientation with execution skills Team Work Determination Accuracy Integrity


Job Posted By

Kavita Shermon
Associate Director