Manage enterprise storage and virtualization environment, including, but not limited to EMC Storage Array’s (NS, VNX), VMware, HP All-in-one Storage Server, and EMC DataDomain Disk Libraries.
Maintains efficient and reliable backup and recovery procedures.
Performs maintenance activities as needed to keep environments current and secure.
Interact with the business and other IT personnel to produce the highest customer service for our end users.
Ability to maintain a professional composure with customers in difficult situations
Knowledge of Server platforms, including, but not limited to Microsoft Windows Server (2003, 2008, 2012), Redhat Linux, and CentOS.
Communicates effectively and clearly with all departments and employees to establish and maintain cooperative working relationships.
Ability to maintain confidentiality with regard to customer information and employee records.
Keeps abreast of new developments in field; includes self-study and company provided training
Documents internal policies and/or develops training material for end-users.
Monitors and troubleshoots storage, backup, and virtualization infrastructure to ensure optimal performance at all times.
Performs other related duties as assigned to ensure effective operation of department.