Technical Support Engineer

Sonyo Management Consultants Pvt. Ltd.
  • Bangalore
  • 10-15 lakh
  • 6-11 years
  • Views
  • 05 Oct 2016

  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

Position description
As a Technical Support Engineer, you will provide technical support for the full range of Reltio products.
Reltio's products are complex, enterprise-level software applications used by Global 2000 organizations.
You will function as a member of the global Reltio support team, and work closely with their QA,
Engineering, Solutions Delivery, Sales, and Product Management teams to ensure that Reltio is delivering overall superior service and support to their partners and customers.
Key Responsibilities
Provide technical support to local partners and implementation consultants via telephone, email and
the web. Manage each support request to completion including maintaining contact with the
partner, documenting the issue, isolating and diagnosing the problem, and resolving the issue where possible.

Participate as a member of the Reltio global support network and assist the team in addressing and
resolving support issues

Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and

Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying,
reporting and resolving product defects.

Administer a local library of customer environments (databases and software) for use in replicating
reported issues.
Requirements & Qualifications
BE/BTech/MCA degree or equivalent technical experience.

6+ years of experience in the software industry.

3+ years experience either as a technical support engineer or as an implementation consultant, with
experience in front-line contact with customers via phone and e-mail. Experience in second and/or third line support is an advantage.

Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving

Extensive hands-on experience with Java, JSON, REST Services, No SQL databases, ETL

Strong BigData technology experience

Excellent communications and interpersonal skills.

Track record of accomplishment and effectiveness within organizations.

Preferred skills for this role include

Experience and/or familiarity with data analysis activities

Development and/or Technical Support Experience with J2EE applications and No SQL databases,
ETL (PowerCenter), MDM, Cassandra, Amazon AWS

Familiarity with CRM or incident tracking and management systems such as Siebel, Remedy,
Clarify, etc.

Personal attributes:

Highly detail oriented, accurate, and organized
Ability to perform comfortably in a fast-paced, deadline oriented work environment
Strong oral and written communication skills
Must be flexible and comfortable with change
Applicant will be a self-starter with a strong desire to grow both technically and in their knowledge of
operational business.

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