Technical Support Engineer  

Rivera Manpower
  • Bangalore
  • 2-3 lakh
  • 1-3 years
  • Views
  • 10 Jul 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

-Knowledgeable to ask questions to determine nature of problem and log tickets in tool.
-Is a direct contact point for customers and onsite field personnel.
-Accuracy in entitling customers and routing to the correct team for service or dispatch is critical to meeting service level agreements.
-May be the only contact a customer has within the company and acts as a customer service ambassador and ensures a positive customer experience.
-Working from a standard protocol and utilizing documented processes to respond to customer issues.
-Some judgment may be used to supplement the outlined process.
-Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

Competencies/Skill sets for this job

Proactive Routing Customer Service

Job Posted By

About Organisation

Rivera Manpower