Technical Support Engineer- Active Directory

Teamware Solutions
  • Bangalore
  • 10-15 lakh
  • 3-8 years
  • Views
  • 22 May 2017

  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients


Competencies/Skill sets for this job

Technical Knowledge Network Configuration Hands On Troubleshooting

Job Posted By

Syed Moin
Talent Acquisition

About Organisation

Teamware Solutions