Technical Support Consultant

Mississippi Consultants LLP
  • Pune
  • 10-20 lakh
  • 7-12 years
  • Views
  • 02 Jan 2017

  • Customer Service

  • IT/ Technology - Software/ Services
Job Description

Requirements:
* Should have sound and clear knowledge of hardware.
* Experience in Client Coordination.
* To work with internal and external clients
* Should have experience in Hardware Onsite Technical Support
* Should have product knowledge

Responsibilities:
Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches
Recommend process improvement and warranty cost reduction opportunities for hardware part dispatches and tech support contacts by performing root cause analysis of tech support logs and identifying improvement scope through effective fault isolation, first time fixes, diagnosis effectiveness and compliance, logical troubleshooting, policy adherence
Train team members and provide L1/L2 support to team members for tech support case log audits
.Warranty cost reduction, dispatch reduction, process improvement, incident management, troubleshooting etc

Skills:
Excellent Hardware knowledge on computers /basic functions, issues and troubleshooting
Experience with Dell/HP Tech Support will be preferred
MS Office expertise, especially in MSExcel
Knowledge on database (MYSQL/MSSQL) Preferred
Excellent communication skills (Verbal and written)


Competencies/Skill sets for this job

Mysql Ms Office Incident Management

Job Posted By

Shakambari Nayak
Specialist - Talent Acquisition

About Organisation

Mississippi Consultants LLP