Technical Support Assistant
Innovate to solve the world's most important challenges
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
Be part of a team that is solving complex technical problems for the customer
Learn to apply highest standards of customer support
Build business acumen while learning to address customer's technical needs
20Facilitate issue identification and analysis
20Investigate and resolve technical issues
20Track requests resolution
20Build relationships with customers
20Develop and share knowledge
YOU MUST HAVE
Engineering degree preferably electrical/electronic/computer.
Knowledge of relays, gates and basic networking.
At least one year experience with US based technical support process.
Bachelor degree in Management, Computer Science or a technology related discipline
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com.