Needs to strategize for achieving sales target.
Focus on productivity parameters like average wait time, max wait time interaction time. Maintain quality and CSAT levels. Sales Target. Enhance Revenue
Audits process and inventory. Agency management of FOS for target achievement. Ensure quality sales by maintaining 90 day churn within expected levels.
Monitor FOS productivity of agency based on KPIs set.
To frequently interact with store staff to have hands on feel of day to day operations.
To motivate the staff to achieve their targets and walk the extra mile.
To interact with the circle office on matters pertaining to employee welfare, marketing offers.
Retention FOS Quality of transaction and standardization of processes.
To identify the training needs of employees in co-ordination with the AM and team leaders/coaches.
To interact with the circle office for coordinating sales training, product/process refreshers, error management.
To assess the performance of the zone periodically and suggest improvement measures.
To assess the performance of the immediate repartees periodically and give feedback.
The performance of FOS vendors based on KPIs and target set.