State Head-operations-retail Industry

Ikya Human Capital Solutions Pvt Ltd
  • Pune
  • 10-15 lakh
  • 8-13 years
  • Views
  • 26 Dec 2016

  • Marketing

  • Retail
Job Description

Major Responsibility Job Description
Sales and Operations
Monitor the profit and loss of the stores in the Cluster and meet the targets set
Monitor the Stores in the Cluster for operational irregularities and take care of the same when they arise
Ensure that the team functions properly and day-to-day requirement of the stores are met
Overseeing marketing campaign
Overseeing implementation of marketing plans and campaigns for Stores in the Cluster
Overseeing implementation of product launches
Ensuring implementation of communication and promotional strategy across all Stores in the Cluster
Ensuring smooth running of CRM/loyalty programs
Inventory Management
Availability of Top Selling Brands at all times
Ensuring optimum inventory levels are maintained while avoiding over-stocking
No. of days of Inventory in Store is to be maintained as per norms
Stock Shrinkage not to exceed specified norms
Ensure provision of merchandise with an ideal level of quality at each store
Customer service Delivery
Monitor quality of Customer Service demonstrated by Store Staff
Tackle and resolve Customer escalations within specified timelines
People Management
Drive Development of capabilities and competencies
Develop second line for future higher roles
Facilitate achievement of team & individual goals through highly engaged employees
Competition Mapping
To conduct regular Competition studies and report the insights to management
Acquisitions & Roll Outs
Ensure Roll out of Stores in the Cluster as per the targeted no.
Drive Shop in the Box as per the Business Plan


Competencies/Skill sets for this job

Sales Product Launches Marketing Plans Marketing Campaign Strategy

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