Sr Wealth RM ( PCG)

Quotient Consultancy
  • Chennai, Kolkata, Mumbai
  • 10-20 lakh
  • 5-10 years
  • Views
  • 18 Aug 2016

  • Sales/ Business Development/ Account Management

  • Banking - Retail
Job Description

Job TitleWealth Relationship Manager
Grade Senior Associate/ Assistant Vice President
Department Consumer Banking

Job Purpose
To deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Banks CBG products & services. To manage & maintain the highest customer satisfaction levels through pro-active client engagement & relationship management

Key Accountabilities
Accountable for achieving monthly & annual sales targets, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share.
Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy.
Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of customers. Ensure service levels are constantly improving.
Meet Customer Migration targets.

Job Duties & Responsibilities
Manage customers issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
Ensure complete knowledge on all products & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades.
Research complaints & compliments. Analyze & suggest innovations & ideas on product & service improvement in addition to service level improvements.
Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers queries.
Work hand in hand with fellow CBG RMs, Service Manager and TRE to ensure that all objectives of the team are met and there is team harmony and unity.
Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.
Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
Establish Bank as a wealth management provider in India. Undertake frequent competitor analysis so that product suite is in line with (or ahead of) competing banks. These updates to be shared with seniors at regular intervals. Also suggest local promotional activities which will help reinforce the brand.
Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers queries.
Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity.
Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer. This will entail constant interaction with the asset management companies & customers.

Required Experience
10-15 years of experience
At least 3-4 years in Private/ UHNI Banking
Proven sales track record in banking/ financial services industry
Sound Understanding of financial planning and wealth management products
Knowledge of competitors and market place
Preferably AMFI and or IRDA certified

Education / Preferred Qualification

An MBA or CA with relevant number of years of experience in banking and specifically in retail banking is preferable.
Graduate with relevant experience considered.

Core Competencies
Excellent listening skills, with an inquisitive mind
Strong ability to influence
Self-drive and highly ambitious
Good written and verbal communication skills
Results-orientated & the ability to handle pressure
Relationship building & management skills
Comfortable with tight deadlines
Attention to detail & Tenacious

Technical Competencies
Sound understanding of CBG product suite and associated technology platforms and operational procedures
Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical.
Knowledge of financial markets and products to assist in meaningful dialogue with clients

Work Relationship
Management of teams, visiting clients & customers along with team for support.
Close interaction with Branch managers to ensure consistent delivery of sales targets.
Close interaction with product teams to ensure suitable training for the team.
Establish strong relationship with third party providers & other partners.

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Quotient Consultancy