1. To impart technical & soft skill training to all field engineers.
2. To run train the trainer program for all service partners
3. To improve the technical & soft skills of all customer facing employee
4. Keep minimum repair bounce.
5. Find constant ways to improve the service quality
6. Provide technical support to field - service center as well as channel
7. Keep innovating newer ways to reduce repair cost
8. Provide soft skill training to all the front end field people.
9. Provide on-line training & class room training.
10. Provide On-the-job training.