Provide L1\L2 tier production support (on call rotation) for ETL jobs in production.
Able to understand \write \ troubleshoot shell scripts and SQL (Oracle) for regular maintenance jobs to improve performance and uptime of Informatica platform.
Collaborate internally with Business Intelligence & Data Management (BIDM) and external sources to maintain SLA and provide escalations.
Maintenance of the Informatica ETL platform infrastructure (upgrades, patches, health monitoring).
Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.
Troubleshooting ETL jobs and follow escalation procedures to resolve the issue.
Collaborate and work with development team on L3 issues and follow the task to completion.
Provide on call support for Informatica ETL jobs (on rotation 24x7).
Participate in BIDM IT upcoming releases, risks, mitigation plan and create implementation plan.
Ensures adherence to bank and information systems policies and procedures, security measures and audit standards.
Able to understand process quickly and apply processes for the BIDM Prod-Ops.
Team player and mentor junior support engineers.