Senior Manager - Transistions & Consulting

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 10-15 years
  • Views
  • 02 May 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Job Role: Process assessments (Due diligence), Process Mapping, solution design, RFP/ RFI responses, Migrations, project management, risk assessment and mitigation, clientmanagement and Deliverables, Including IT, People, Technology, Service delivery, Internal Controls, Process evaluation and Consulting. Designing the approach as per the client/ process requirement for HR Service Delivery. Managing People, Process and Performance to Ensuringthat all process and procedures are continually reviewed, improved and changes communicated for effectiveimplementation. Managing multiple teams onsite and offshore. Establishing and providing metrics on HRservices, including Customer Satisfaction, Volume metrics, turnaround time, quality etc. Supporting Sales, Presales for the domain, Coordinating and analyzing the bid management process, RFP.S / RFI S as per the desired / targeted project/ opportunities and Strategy. Understanding of System Capabilities and Applicationplatforms. Knowledge of benefits business, including products and services, operations, and delivery. Capable of initiating new processes, participatein new process transitions in coordination with the Clients and internalstakeholders


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