Second level service problem restoration.
To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance, when necessary.
To handle and execute the Change Request in stipulated time frame.
To Create WO to FM team when necessary.
Raise CSR towards SLS.
Perform second level Preventive Maintenance of nodes.
Acceptance testing of nodes.
Involved in upgrade/updates of live nodes.
Feasibility Testing and Rollout of New Feature as per MOP
Interface with other organizational entities such as GNOC FO, NPIS, FM etc.
Ability to perform under time constrains depending upon the business requirements.
Minimum 5 to 8 years of relevant experience of which at least 1-2 year must have been spent working on Ericsson LTE RAN products i.e Enodeb.
Telecommunications knowledge e.g. telephony switching principles, traffic concepts, telecommunication networks, signaling and product functional demands.
General understanding of CPP architecture. For complimentary products, broad knowledge of Unix operating system is essential.
Ability to independently perform tests in a prepared environment and as per given instructions.
Ability to prepare implementation instructions.
Ability to analyze and provide recommendations to Customer Service Requests and O&M queries of complexity.
Good understanding of data transcript.
Working knowledge of support and supply processes