Senior Associate  

Rivera Manpower
  • Bangalore
  • 2-3 lakh
  • 1-2 years
  • Views
  • 10 Jul 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

* Making purchase orders, invoice & quotation as per requirement.
Attracts potential customers by answering product and service questions, suggesting information about other products & services.
* Opens customer accounts by recording account information.
* Maintain customer records by updating account information.
* Resolving product/service problems by clarifying the customers complaints.
* Maintain Financial accounts by processing customer Adjustments.
* Recommends Potential products or services to management by collecting customer information & analyzing customer needs.
* Keep records of customer interactions and transactions, recording details of inquires, complaints and comments, as well as action taken. process orders, forms & applications.
* Follow up to ensure that appropriate actions were taken on customers requests.
* Refer unresolved customer grievances or special requests to designated departments for further investigation.


Competencies/Skill sets for this job

Transactions Quotation Follow Up Customer Interactions Investigation

Job Posted By

About Organisation

Rivera Manpower