Troubleshoot and diagnose parameter related issues in Core Banking and other Applications. Provide the required functional application support to bank users. Be a mentor and coach for assigned Associate Analyst in the team. Communicate and document the support issues and escalating to the appropriate IT staff or vendor when necessary. Coordinate activities among different business and technical groups. Demonstrate an understanding of the issues and problems raised and proposes viable solutions within the acceptable scope. Maintain detailed knowledge of current practice within own area of expertise. Work with business users, IT business and technical support teams and vendors, monitor and report on the progress of required tasks and maintain an emphasis on the early identification and, rectification of problems. Provide exceptional customer service that increases the current customer satisfaction levels. Maintain documentation of existing systems and processes Conform to IT and bank policy and procedures. Strives to learn the job functions of the positions immediate superior as well as peer-level positions with whom the individual interacts. It is the responsibility of the individual to prepare for temporary re-assignment and/or promotion due to extended illness, personal emergency or business necessity.