Procurement Operation AP Team (erstwhile Global Expense Payment Support, GEPS) is a shared service centre responsible for processing supplier invoices and employee business expenses supporting firm-wide entities Overall purpose of role Manage exceptions/errors in the SAP Invoice Cockpit/Webcycle within the stipulated timelines. Handle queries from vendors and business users, and process transactions as required The candidate is expected to be a business expert, familiar with the end-to-end invoicing workflow, payment operations, policy and procedures as well as exception handling to be hands-on SME within AP Ops team Key Accountabilities Direct accountability of individual operational deliverables Processing queue responsibility including workflows, exceptions, errors, ageing items. Stakeholder Management and Leadership Inter and Intra department co-ordination to provide end-to-end resolution to queries Engage with stakeholders and Mgmt team within business area for process issues and urgent queries Decision-making and Problem Solving Understands and complies with all applicable governance, compliance, risk policies and procedures and is actively producing results Escalates breaches of policies and procedures appropriately Person Specification- Working knowledge of Accounts Payables business Proficient knowledge in SAP *R3/P11/XP1/BW Understanding of finance processes and systems requirements Good understanding of the end to end workflows for invoicing & payments Excellent oral and written English skills Fast-learner of new procedures and applications. Able to cope with clients from different background and regions globally over the phone or email. Experience of dealing with demanding and urgent queries/escalations from internal & external clients Ability to provide insights and innovative ideas around improving workflow and provide end-to-end solutions to business users.