Sales Operations Analyst

Symantec Job Referrals
  • Pune
  • Confidential
  • 0-7 years
  • Views
  • 13 Aug 2017
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Referrer Detail

Software Engineer,Software


  • Sales & Marketing, Sales/ Business Development/ Account Management

  • IT/ Technology - Software/ Services, IT/ Technology - Security, IT/ Technology - Telecom Software
Job Description

Team: Shared Resource Center - Global Sales Operations & Effectiveness (GSOE) - The team is responsible for supporting internal Sales teams and working alongside other cross-functional teams where appropriate to improve customer experience & optimize process.
This role requires working in shifts.

Responsibilities may include some or all of the following:

  • Quote support to Sales
  • Order status enquiries
  • Collaborate with in field sales team to support them and manage queries with respect to processes and programs that SRC are briefed and trained on
  • Escalation of queries to Symantec in region Operations or appropriate cross-functional team for 2nd level support on handled processes & tasks
  • Opportunity Registration data updates (status, data accuracy).
  • Opportunity Registration Approval SLA Reports.
  • Update Partner Profiles - Opportunity Registration.
  • Channel Territory assignments (Channel DBR).
  • Support partner enrollment process - Review applications, Receive approvals, Approve New Partners, Proc...