Sales/ Business Development Manager

Talent Leads Consultants
  • Mumbai
  • Confidential
  • 4-6 years
  • Views
  • 21 Feb 2018

  • Sales & Marketing

  • Retail
Job Description

- Ensuring Renewals & Expansions along with focus on forecasts/ Customer Success pipeline - Use Case Adoption & Numbers - Focus on key Customer Success operational functions: product implementation, client interaction points, product utilization, communication, business reviews, technical solutions, etc. - Develop processes across the customer lifecycle, such as focus groups, escalation processes, account changes, and ownership transitions - Customer Leadership Hierarchy Connect, Tracking & Measurement - Health Metrics - e.g accounts at risk because of no owner, or champion leaving, CS Metrics e.g. Time to deployment, Time to Value, %age referenceable customers - CS Rep Quota Achievement and Performance - Team Objectives - Referenceable Customers - Run initiatives such as - DreamForce, G2Crowd Reviews - Set-up and follow-up processes, such as renewals, NPS roll-outs and other touch points - Analysis: Track leading indicators of renewals and upsell, and analyze them to understand what's going well and what's not - Manage CS collaboration with other teams such as Product & Marketing - Manages and maintains the Customer Success CRM platform - CSM assignment on accounts What we are looking for - Experience with data analysis, excel power user, comfortable with BI tools - High degree of confidence working and building in Salesforce.com, including ServiceCloud - Experience owning pipeline forecasting in Customer Success or Sales - grasp of the complexity of forecasting in a renewals/retention recurring revenue business


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