Provides functional expertise in support, administration and maintenance of SAP-Material Management/Warehouse Management/Quality Management (MM/WM/QM) related support work. Requires the ability to work effectively and independently, as well as in cooperation with a variety of stakeholders and other technical professionals.
Essential Duties and Responsibilities :
Support and Maintenance
- Giving quality functional SAP-Material Management/Warehouse Management/Quality Management (MM/WM/QM) support
- Supporting and troubleshooting the incidents/issues under SLA.
- Managing changes / improvement
- Coordinating deliveries with developers, testers, key users and technical responsibles. Ensure timely communication takes place to all key stakeholders for support issues and changes.
- Assist in the introduction of new functionality/applications.
- Providing advice and guidance on optimal usage of the application.
- Providing reliable estimates and planning for new work(changes and projects)
- Providing feasibility studies and impact analysis.
- Analyze business requirement/process, Identify and understand broader business impact, assess alternative SAP solutions and propose preferred solution.