· Resolve customer messages and internal messages at the Development Support level.
· Ensure high quality of corrections and of Support Packages.
· Continuous improvement and optimization of support activities
· Providing feedback to development teams to be incorporated in higher releases
Has advanced overall product and technical knowledge and shares expertise within and across team and organization.
Has advanced knowledge of development processes and product standards.
If acting as Scrum Master in the LEAN context, please consider the Scrum Masters Responsibilities:
Responsible for ensuring that Scrum is understood and put into practice properly
Scrum Master is a „servant-leader“ for the Product Owner and the Development Team