Support and perform testing on SAP CRM changes that affect Sales & Service processes.
Exp in design, configuration & working knowledge in SAP CRM Sales & Service (preferably In-House repairs and Complaints), Interaction Center and Web UI SAP CRM 7.0
Excellent communication skills
Reading and good understanding of ABAP code a plus.
Exp with the Implementation Configuration Tool (IMG) is a must.
Experience with Project Implementations, SAP Upgrades, & OSS
Understanding of integrations with SAP SD